Returns, Refunds & Warranty

Effective Date: August 3, 2026

At Faultline Armory, we stand behind the products we sell and the work we perform. If there's an issue with your order, we'll work with you to find a fair and timely resolution. This policy explains the eligibility, process, and conditions for returns, refunds, exchanges, and warranty claims.

By placing an order with Faultline Armory, you agree to the terms outlined below.

Return Eligibility

Most unused, unopened merchandise may be returned within 30 days of delivery for a refund of the product purchase price.

To qualify for a return, items must:

  • Be unused and in new condition
  • Be returned in the original manufacturer's packaging
  • Include all original accessories, manuals, and components
  • Be accompanied by proof of purchase
  • Be free of damage caused by misuse, improper installation, or normal wear

Returns that do not meet these requirements may be refused or may be subject to a restocking fee.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery.

After reviewing the issue, Faultline Armory will determine the appropriate resolution, which may include:

  • Repair
  • Replacement
  • Manufacturer warranty service
  • Refund
  • Store credit

Photos or additional information may be requested before authorizing a return.

Firearm Returns

Due to federal and state regulations, firearms that have been transferred to the purchaser are generally not eligible for return.

If you discover a concern with a firearm before completing the transfer at your receiving FFL, contact Faultline Armory immediately.

Do not complete the transfer until you've spoken with our team.

Manufacturer defects identified after transfer are generally handled under the manufacturer's warranty.

Denied or Incomplete Firearm Transfers

If a firearm transfer cannot be completed because:

  • The purchaser is denied during the required background check;
  • The purchaser becomes legally ineligible to receive the firearm;
  • The purchaser refuses or fails to complete the transfer; or
  • The receiving FFL returns the firearm,

the customer remains responsible for applicable shipping charges, return shipping costs, transfer fees, and any permitted restocking fees.

Refunds, when applicable, will be reduced by any non-recoverable costs incurred by Faultline Armory.

Non-Returnable Items

Unless otherwise required by law, the following items are generally not eligible for return:

  • Ammunition
  • Firearms that have been transferred to the purchaser
  • NFA-regulated items
  • Custom-built firearms
  • Firearms manufactured or modified to customer specifications
  • Cerakote® finishes
  • Laser engraving
  • Stippling
  • Machining services
  • Gunsmithing services after work has been completed
  • Special-order merchandise
  • Clearance or closeout items
  • Gift cards
  • Digital products
  • Products marked as Final Sale

Custom Services

Because custom work is performed specifically for each customer, completed custom services are generally non-refundable.

This includes, but is not limited to:

  • Gunsmithing
  • Trigger installation and tuning
  • Optic mounting
  • Cerakote® application
  • Laser engraving
  • Stippling
  • Firearm machining
  • Firearm assembly
  • Other custom modifications

If you believe there is a workmanship issue with a completed service, please contact us so we can evaluate the concern.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 50%, depending on the condition of the returned merchandise and the reason for the return.

Restocking fees generally do not apply when the return results from:

  • A Faultline Armory shipping error
  • A verified manufacturing defect
  • Receipt of an incorrect product

Return Authorization (RMA)

All returns require prior authorization.

To request a Return Merchandise Authorization (RMA), please contact us before returning any merchandise.

Please include:

  • Full Name
  • Order Number
  • Product Name
  • Reason for the return
  • Photos (if applicable)

Returns received without an approved RMA may be refused.

Email: info@faultlinearmory.com

Return Shipping

Unless the return is the result of our error or a verified defective product, customers are responsible for return shipping costs.

For your protection, we recommend using a shipping service that provides tracking and insurance.

Faultline Armory is not responsible for returned merchandise lost or damaged during transit.

Refund Processing

Once your return has been received and inspected, approved refunds are generally processed within 5–7 business days.

Refunds are issued to the original payment method whenever possible.

Depending on your financial institution, additional processing time may be required before the credit appears on your account.

Original shipping charges are generally non-refundable unless the return results from our error.

Exchanges

We do not offer direct exchanges.

If you would like a different product, simply place a new order and submit a return request for the original item if it qualifies under this policy.

Warranty Coverage

Faultline Armory proudly stands behind the quality of our branded products.

Faultline Armory branded products are covered by a Limited Lifetime Warranty against defects in materials and workmanship under normal use.

If a Faultline Armory branded product is determined to have a manufacturing defect, we will, at our sole discretion:

  • Repair the product;
  • Replace the product with the same model; or
  • Replace it with a comparable current-production model if the original product has been discontinued.

This warranty does not cover:

  • Normal wear and tear
  • Cosmetic wear from regular use
  • Improper installation
  • Misuse or abuse
  • Neglect
  • Unauthorized modifications or repairs
  • Damage caused by improper maintenance
  • Damage resulting from the use of defective, hand-loaded, reloaded, remanufactured, or otherwise improper ammunition
  • Damage resulting from use outside the product's intended purpose

Products manufactured by third-party companies are covered by their respective manufacturers' warranties.

Whenever possible, our team will gladly assist customers in contacting the manufacturer or navigating the warranty process.

Warranty Claims

If you believe your Faultline Armory branded product is covered under warranty, please contact us before returning the item.

Please include:

  • Full Name
  • Order Number (if available)
  • Product Name
  • Description of the issue
  • Photos of the product (when applicable)

Many warranty concerns can be resolved without returning the product.

If inspection is necessary, we'll issue a Return Merchandise Authorization (RMA) along with complete return instructions.

Warranty claims are typically reviewed within 7–14 business days after the product is received.

Questions?

If you have questions regarding a return, refund, exchange, or warranty claim, we're here to help.

Faultline Armory
1650 Lana Way
Hollister, CA 90523

Email: info@faultlinearmory.com